Balance call center efficiency with revenue opportunities through strategic AHT optimization.
Average handle time prediction estimate for each customer
Understand key predictors for AHT optimization
Optimize call center performance and strategy
This describes how far ahead in the future this model can be trained to predict. Ideally, the historical data available for training would be 2-3 times longer than the prediction window.
Optimize handle times without sacrificing revenue opportunities.
Maintain AHT performance with continuous monitoring and optimization.
A typical modeling engagement with GlorifAI lasts 3-4 weeks once we get access to the data and proceeds in three distinct phases.
