Enhance first call resolution by identifying and addressing drivers of repeat calls.
Customer propensity scores to call more than once within the prediction window, including deciles and centiles
Understand key predictors driving a customer to call repeatedly.
Mitigate factors leading to repeated calls
This describes how far ahead in the future this model can be trained to predict. Ideally, the historical data available for training would be 2-3 times longer than the prediction window.
Boost customer satisfaction through first-time resolution.
Maintain resolution effectiveness with continuous optimization.
A typical modeling engagement with GlorifAI lasts 3-4 weeks once we get access to the data and proceeds in three distinct phases.
