Enhance customer service by understanding and leveraging agent strengths and capabilities.
Identify pods of strength and agent performance groupings
Understand the key factors driving top-performing agents
Optimize training and development strategies
This describes how far ahead in the future this model can be trained to predict. Ideally, the historical data available for training would be 2-3 times longer than the prediction window.
Boost service quality through personalized agent development.
Maintain agent effectiveness with continuous insights and training.
A typical modeling engagement with GlorifAI lasts 3-4 weeks once we get access to the data and proceeds in three distinct phases.
