Understanding how to improve self-service channels contributing to repeat calls.
Customer propensity scores to call or initiate chat session after self-service, including deciles and centiles
Understand key predictors driving a customer to call repeatedly after self-service
Performance assessment and ROI simulation
Mitigate factors leading to repeated calls and resolve customer pain points
This describes how far ahead in the future this model can be trained to predict. Ideally, the historical data available for training would be 2-3 times longer than the prediction window.
Identify how to improve self-service channels, predicting and preventing calls while increasing customer satisfaction and retention.
Lower the cost of handling high volume calls in call centers through continuous model refresh.
A typical modeling engagement with GlorifAI lasts 3-4 weeks once we get access to the data and proceeds in three distinct phases.
